Updated on October 17, 2026
Updated on October 17, 2026
Tony Delivers Pickup Policy
Tony Delivers / Tony Delivers LLC
Tony Delivers / Tony Delivers LLC
Order with confidence
We actively look for a driver for your order. We first search for available drivers nearby. If we don't find a match, we notify all drivers in our network.
With the drivers in our network, we expect your order to be picked up within a reasonable amount of time, even if there are delays or disruptions.
We actively look for a driver for your order. We first search for available drivers nearby. If we don't find a match, we notify all drivers in our network.
With the drivers in our network, we expect your order to be picked up within a reasonable amount of time, even if there are delays or disruptions.
What happens if no driver accepts your order?
If no driver accepts within a reasonable time, we'll contact you so you can decide whether to call the back-up phone number, keep waiting or pick up the order yourself.
If your order has not been picked up within a reasonable time because of driver availability, restaurant availability or service delays, contact us through the app to request cancellation and a full refund.
If the restaurant cancels your order or the order cannot be fulfilled, you may cancel for a full refund.
If no driver accepts within a reasonable time, we'll contact you so you can decide whether to call the back-up phone number, keep waiting or pick up the order yourself.
If your order has not been picked up within a reasonable time because of driver availability, restaurant availability or service delays, contact us through the app to request cancellation and a full refund.
If the restaurant cancels your order or the order cannot be fulfilled, you may cancel for a full refund.
How do refunds work?
Refunds are issued through the restaurant. Processing times vary, and refunds may take longer than refunds from other delivery services. We do not offer account credits for complaints.
Refunds are issued through the restaurant. Processing times vary, and refunds may take longer than refunds from other delivery services. We do not offer account credits for complaints.
What if my order is marked delivered but I haven't received it?
Report the issue through the app as soon as possible. We'll review the order details and available delivery information.
We take reports seriously and review them in line with our customer and driver policies.
Report the issue through the app as soon as possible. We'll review the order details and available delivery information.
We take reports seriously and review them in line with our customer and driver policies.